Services Overview

Open a Help Ticket

The ITO provides a wide array of services for the students, faculty, and staff of the College of Education. 

Equipment Checkout and Delivery for Classrooms

A wide range of digital media equipment is available for checkout to College of Education students, faculty, and staff. The ITO provides delivery, set-up, and return of presentation equipment and laptop fleets in the Sánchez Building and Bellmont Hall during ITO business hours. 

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419
​Location: SZB 536

Technology Classrooms

ITO classrooms facilitate collaboration and allow faculty to use a wide variety of technologies in their instruction. They may be reserved for semester-long courses, a single class, or for instructional purposes.

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419

Computer Facilities

The ITO provides a computer lab/classroom that may be reserved as well as walk-in workstations. Printing is available.

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419

Computer/Technical Support

The ITO provides computer and other technical assistance to College faculty and staff. Submit assistance requests for all technical matters to the ITO’s Help system. If computer access is down, call 512-471-HELP.

ITO Help Desk (Laptop and Software Help)

The ITO Help Desk provides critical support for students who use laptops, especially those using a required device for their teacher education courses.

Contact: 512-471-6072
Location: SZB 536

Student Study/Collaboration/Recharge Areas

The ITO has multiple spaces for group or individual study, collaboration, and recharge of electronic devices.

Contact: ITO Desk 512-471-3234; Rob Donald, 512-232-5419

Printing

Printing is provided through the ITS UTPrint service in SZB 439.

Automated Desktop Backup for Faculty and Staff

This service is available for faculty and staff computers on the College of Education network. Email help@edb.utexas.edu to request this service.

Instructor Reserves

Faculty can put course materials on reserve in the ITO.

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419
Location: SZB 536

Videoconferencing

Videoconferencing allows for audio and video communications between you and a classmate, professor, or guest lecturer who are not able to physically attend a class or meeting for whatever reason. Videoconferencing rooms are available in the College as is the ability for people in remote locations to participate in a videoconference by using software installed on their computers. More information is available on our wiki

Distance Learning Classroom (DLC) provides videoconferencing with HD video. Office of Instructional Innovation staff can help facilitate desktop videoconferencing with tools such as Adobe Connect.

DLC Contact: Rob Donald 512-232-5419
Location: SZB 323

Office of Instructional Innovation Contact: oi2@utexas.edu, 512-232-2189
Location: SZB 438
Manager: Lucas Horton, 512-232-4199

CoE Desktop

CoE Desktop is a Virtual Desktop Infrastructure (VDI). It allows users to remotely log into virtual computers pre-configured with special software. It is provided to College of Education faculty, staff, students, and students enrolled in a College of Education course that requires special software.

Digital Media and Materials Production

Facilities are available for digital video editing, audio recording and editing, and production of basic paper-based materials.

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419.
Location: SZB 536

Wireless Network

The ITO provides wireless networking throughout the Sánchez Building, Bellmont Hall and Anna Hiss Gym.

For technical questions concerning wireless, email help@edb.utexas.edu.

Access to Web and Database Servers

The ITO manages the College of Education Web and database servers.

For server access requests, email help@edb.utexas.edu.
Contact: James Cutrone, 512-471-3643

Technical Tutorials

Technical and Network Services provides a number of online technical tutorials and tools.

Contact: James Cutrone, 512-471-3634

Assistance with COE Websites

Email coewebteam@austin.utexas.edu.