Services Overview

Open a Help Ticket

The ITO provides a wide array of services for the students, faculty, and staff of the College of Education. 

Equipment Checkout

A wide range of digital media equipment is available for checkout to College of Education students, faculty, and staff.

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419.
Location: SZB 536

Equipment Delivery for Classrooms

The ITO provides delivery, set-up, and return of presentation equipment and laptop fleets in the Sánchez Building and Bellmont Hall during ITO business hours. Reserve equipment and provide delivery instructions online.

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419.

Technology Classrooms

These ITO classrooms facilitate collaboration and allow faculty to use a wide variety of technologies in their instruction. They may be reserved for semester-long courses, a single class, or for instructional purposes.

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419.

Computer Facilities

The ITO provides a computer lab/classroom that may be reserved as well as walk-in workstations. Printing is available.

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419.

Computer/Technical Support

The ITO provides computer and other technical assistance to College faculty and staff. Submit assistance requests for all technical matters to the ITO’s Help system.

Send E-mail to Help
Submit Help Web form
Or call 512-471-HELP, if computer access is down

Senior IT Manager: Ryan Baldwin, 512-471-3386

Online Reservations

A number of ITO resources, including the computer lab and technology classrooms, digital production areas and equipment for checkout or delivery, can be reserved on the Web with the ITO’s convenient reservation system. Submit requests at least 24 hours in advance.

Use the Online Reservation System

Contact: ITO Desk, 512-471-3234; Rob Donald, 512-232-5419.

ITO Help Desk (Laptop and Software Help)

The ITO Help Desk provides critical support for students who use laptops, especially those using a required device for their teacher education courses.

ITO Help Desk Information

Contact: 512-471-6072
Location: SZB 536
ITO Help Desk Coordinator: Josh Lee, (512) 471-5599.

Student Study/Collaboration/Recharge Areas

The ITO has multiple spaces for group or individual study, collaboration, and recharge of electronic devices.

Study/Recharge Areas Information

Contact: ITO Desk 512-471-3234; Rob Donald, 512-232-5419.

Printing

Printing is provided through the ITS UTPrint service in SZB 439 and BEL 1005.

Printing Information and Policies

Location: SZB 439 and BEL 1005

Automated Desktop Backup for Faculty and Staff

This service is available for faculty and staff computers on the College of Education network. Send a Help Request to begin this service.

Automated Backup Service Information and Policies

Senior IT Manager: Ryan Baldwin, 512-471-3386

Instructor Reserves

Faculty can put course materials on reserve in the ITO.

Instructor Reserves Information and Policies

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419.

Location: SZB 536.

Videoconferencing

Videoconferencing allows for audio and video communications between you and a classmate, professor, or guest lecturer who are not able to physically attend a class or meeting for whatever reason. Videoconferencing rooms are available in the College as is the ability for people in remote locations to participate in a videoconference by using software installed on their computers. More information is available on our wiki

Distance Learning Classroom (DLC) provides videoconferencing with HD video. Office of Instructional Innovation staff can help facilitate desktop videoconferencing with tools such as Adobe Connect.

DLC Information and Policies

DLC Contact: Rob Donald 512-232-5419
Location: SZB 323

Office of Instructional Innovation

Contact: oi2@utexas.edu, 512-232-2189

Location: SZB 438
Manager: Lucas Horton, 512-232-4199.

CoE Desktop

CoE Desktop is a Virtual Desktop Infrastructure (VDI). It allows users to remotely log into virtual computers pre-configured with special software. It is provided to College of Education faculty, staff, students, and students enrolled in a College of Education course that requires special software.

Digital Media and Materials Production

Facilities are available for digital video editing, audio recording and editing, and production of basic paper-based materials.

Digital Media and Materials Production Information

Contact: ITO Desk, 512-471-3234; Rob Donald 512-232-5419.
Location: SZB 536

Wireless Network

The ITO provides wireless networking throughout the Sánchez Building, Bellmont Hall and Anna Hiss Gym.

For technical questions concerning wireless, send a message to help@edb.utexas.edu

Senior IT Manager: Ryan Baldwin, 512-471-3386

Access to Web and Database Servers

The ITO manages the College of Education Web and database servers.

For server access requests, send a message to help@edb.utexas.edu.
Contact: James Cutrone, 512-471-3643.
Senior IT Manager: Ryan Baldwin, 512-471-3386

Technical Tutorials

Technical and Network Services provides a number of online technical tutorials and tools.

Browse Tutorials and Tools

For technical questions concerning tutorials, send a message to help@edb.utexas.edu.

Contact: James Cutrone, 512-471-3634
Senior IT Manager: Ryan Baldwin, 512-471-3386

Assistance with COE Web sites

Contact ITO Desk 512-471-3234 or send a message to help@edb.utexas.edu.