Common Questions

Getting Started

What training is available for students and faculty?

Program faculty will schedule an orientation for students at the beginning of the PDS. This orientation covers the hardware, software and other important items. Faculty can also schedule in-class trainings closer to the start of an assignment involving technology. Students can also visit the ITO Help Desk with any additional questions. Faculty can receive technology integration support and schedule in-class trainings with the Office of Instructional Innovation.

What if the Help Desk is closed?

All Apple laptops covered under the AppleCare warranty can be taken to any Apple store for support if the Help Desk is closed. In addition, students can call the AppleCare support team at 800-APL-CARE (800-275-2273). For any Windows devices, please visit your manufacturer's website for more information or see the ITS Help Desk at FAC. You can contact them at 512-475-9400.

To whom can I address additional questions?

Additional questions can be directed the ITO Helpdesk.

Is there additional equipment available for checkout?

Yes. Cameras, tripods, and other peripherals are available for checkout from the ITO Customer Service Desk.

Program Overview

Who is required to have a laptop and when?  

Students entering the Professional Development Sequence (PDS) of courses in the following majors are required to have a laptop:

  • EC-6 ESL
  • EC-6 Bilingual
  • Special Education
  • Applied Movement Science (Laptop required the semester prior to the start of the PDS)

Check the details for each program to confirm when the PDS will begin.

Do I have to purchase a new laptop?

You do not have to purchase a new laptop if you have one that meets the requirement.  You may also be able to upgrade your current laptop to meet the requirement.

Should I buy the laptop early or at the start of the PDS?

Some students choose to purchase the required laptop prior to the start of their PDS. Others prefer to use another computer until the start of their PDS approaches.  The latter option gives students the advantage of purchasing the latest laptops. However, students who purchase the required laptop early will not be required to purchase a second laptop, even if the specifics of the requirement change.

Can I buy a tablet computer instead of a laptop to meet the requirement?

The program steering committee is closely monitoring the changes in devices as they are released. Since tablets do not currently offer the full set of necessary features, a laptop is required.

Purchasing a Laptop

Do I have to purchase at the UT Campus Computer Store?

No, you may obtain a laptop that meets the requirement from any source you choose.

How can I insure against loss, theft or accidental damage?

The AppleCare warranty does not cover loss, theft or accidental damage. The Worth Ave. Group offers this type of coverage.