Information Technology Office

The Information Technology Office (ITO) supports the College of Education students, faculty, and staff by providing technology facilities, data networking services, and digital media equipment.

The ITO Office will be open during the post-Thanksgiving period, but, due to COVID-19 precautions, in-person staffing will be limited. We are still available to serve you during our standard operating hours of M-F 8 a.m. - 5 p.m., however, you are strongly encouraged to arrange an appointment for any in-person ITO need to ensure a staff member will be present in the building to assist you. Please make an appointment by emailing help@austin.utexas.edu.

Equipment Reservations

The ITO’s online reservation system allows College of Education students, faculty, and staff to reserve technology classrooms and equipment for checkout or classroom delivery.

For general inquiries regarding reservations, email the Service Desk or call 512-471-4357.

COVID-19 UPDATES

In keeping with the College of Education practice for maintaining student assistance while also respecting social distancing, the ITO Service Desk will still be available for equipment checkout but on a Reservation Only basis. Submit your equipment request using the “Make Reservation Now” button and we will respond with a timeframe of availability where you can come in and pick up the requested equipment. If at all possible please avoid walking up to the ITO Service Desk without a reservation – we are operating with limited staff and we may not be able to assist. 

Make a Reservation Now Open a Help Ticket

Services Overview

The ITO provides a wide array of services for the students, faculty, and staff of the College of Education. To request any of the following services, please email the Service Desk.

• Equipment Checkout and Delivery for Classrooms

  Checkout of laptops, projectors, and other digital media equipment is available to College of Education students, faculty, and staff or anyone currently enrolled in an Education course. The loan period varies with the type of equipment borrowed and current demand for it. There are no charges for this service, although there could be a loss of privileges due to equipment turned in late. Delivery of equipment to rooms in SZB can also be requested during ITO Service Desk hours. For a more detailed list of ITO Service Desk policies and procedures, please see: ITO Service Desk Policies and Procedures. 

  Advance reservations of equipment are encouraged and can be made using the ITO’s online reservation system. Reservation requests should be submitted at least 48 hours before a resource is needed.

  Patrons should come to the ITO Service Desk in SZB 439 Suite and present a current UT ID to pick up equipment.

  Available equipment includes but is not limited to: 

  • Apple Laptops
  • Laptop Pointer/Remote Control "Clickers"
  • HD Digital Camcorders
  • Digital Audio Recorders
  • Portable Projectors
  • Speakers
  • Conference Phones
  • Tripods
  • Dongles
  • Apple Laptop Chargers

  Reserve Equipment Online
• Computer/Technical Support

  The ITO provides computer and other technical assistance to College faculty and staff. Submit assistance requests for all technical matters to the ITO’s Help system. If computer access is down, call 512-471-4357.

  E-mail the Help Desk
• Zoom Videoconferencing

  Videoconferencing allows for audio and video communications between you and a classmate, professor, or guest lecturer who is not able to physically attend a class or meeting. You can host a videoconference in a room in the college or from your personal computer at any location. Participants are able to remote in using software installed on their devices. More information is available on our wiki. 

  If you are an instructor interested in using video conferencing in your class, contact the  Office of Instructional Innovation.

  Video Conferencing Tech Support is available via the Service Desk.

• Automated Computer Backups for Faculty and Staff

  Code 42, formerly CrashPlan Pro, provides many benefits, including:

  • After the initial full backup, any changed files are backed up every 10 minutes.
  • Laptops can be backed up over any Internet connection.
  • Users can find and restore their own files with the easy-to-use interface.
  • Data transfer encryption secures all files.
  • All data is backed up in accordance with the University of Texas at Austin disaster recovery requirements.

  This free service is for university-owned computers only. Send a message to help@education.utexas.edu to request the backup service.

• CoE Desktop

  Due to the end of life of the products that provided the service, CoE Desktop has been discontinued. Learn more.

• We Are Unable To
  • Perform repairs or part replacements.
  • Fully support any hardware or software not specified by the College of Education laptop requirements.
  • Give a 100% guarantee of the proper backup of user data.
  • Sell hardware or software. Contact the Campus Computer Store.